Inbox agent
Reads incoming emails, identifies the request, drafts a reply and creates the right task in your CRM for a person to approve.
AI agents
AI Agents for Australian Businesses
AI agents are AI assistants that don't just answer questions. They can take steps on your behalf, such as looking up a client record, drafting a reply, creating a task or updating a system. Proweb Technologies designs and builds custom AI agents in Australia for businesses of all sizes, connected to the tools you already use, including Microsoft 365, Microsoft Copilot, Salesforce, Dynamics 365, HubSpot and Monday.com. Every agent we build works within your permissions. It can only see and do what the person using it is allowed to see and do.
Trusted technology
Our Proud Partnerships
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AI agent or chatbot: what's the difference?
| Chatbot | AI agent | |
|---|---|---|
| What it does | Answers questions | Answers and carries out tasks |
| Example | What are your opening hours? | Find this client's latest policy, draft a renewal email and create a follow-up task |
| Connects to your systems | Rarely | Yes, with controlled access |
| Best for | Simple website enquiries | Internal admin, client service, operations |
Use cases
What AI agents can do for your business
Knowledge agent
Answers staff questions using your own procedures, policies and files, limited by each user's access.
Client service agent
Checks the status of a job, application or request and gives an accurate update.
Data agent
Pulls figures from several systems into a summary or report.
Onboarding agent
Guides new clients or staff through checklists and chases what's missing.
Most agents start with a person approving each action. As trust builds, low-risk steps can run automatically.
Safety
How we build AI agents safely
- Permission-aware access. Agents use your existing roles and permissions.
- Human approval for anything that sends, deletes or changes important records.
- Clear limits on which systems and data each agent can reach.
- Australian data considerations discussed upfront.
Our work
Our AI agent work
We're currently building AI assistant platforms for an insurance broker and an accounting practice. Both use Microsoft sign-in and are designed to cut the manual handling of client information.
Why Proweb
Why Proweb
Proweb is an IT and digital company in Parramatta, Sydney. Beyond AI we deliver CRM and ERP projects, managed infrastructure, IT support, cloud, cyber security and websites. Agents are only as good as the systems they connect to, and we know those systems.
FAQ
Frequently asked questions
Explore what an AI agent could do for you
Book a free AI audit · (02) 9897 2245
Or call (02) 9897 2245 · support@prowebtechnologies.com.au