Email and enquiry triage
AI reads incoming emails and web enquiries, works out what each one is about, and routes it to the right person or creates a task in your CRM.
AI Automation Services
AI Automation Services for Australian Businesses
Proweb Technologies provides AI automation services for Australian businesses that want to spend less time on repetitive admin. We connect AI to the systems you already use, such as Microsoft 365, your CRM and your ERP, so that emails are sorted, documents are filed, data is entered and follow-ups go out without someone doing it by hand.
We're an IT and digital company based in Parramatta, Sydney. We already build and look after websites, CRMs, cloud systems and IT support for schools, healthcare providers, professional services firms and growing SMEs. AI automation is the next layer on top of that work.
Book a free AI auditTrusted technology
Our Proud Partnerships
Everyday impact
What AI automation can take off your team's plate
Most businesses don't need a "big AI project". They need a handful of everyday jobs to stop eating hours each week. These are the kinds of tasks we automate:
Document handling
Invoices, forms, certificates and client documents are read, checked, named and saved in the right place.
Data entry between systems
Details captured in one system are pushed into another, so nobody is copying and pasting between screens.
Client and customer follow-ups
Reminders, document requests and status updates go out automatically, written in your tone.
Internal knowledge search
Staff ask a question in plain English and get an answer drawn from your own procedures, policies and files, limited to what they're allowed to see.
Reporting
Weekly summaries are pulled together from your CRM, finance or job systems and sent to the people who need them.
If a task is repetitive, rule-based or involves reading text and deciding where it goes, it's usually a good candidate.
Your stack first
Built on the systems you already use
Many AI automation agencies start with a new tool and ask you to move your work into it. We start with what you have.
Proweb works with Microsoft 365, Microsoft Copilot, Salesforce, Dynamics 365, HubSpot and Monday.com, as well as custom platforms. Because we also handle CRM and ERP projects, managed infrastructure and cyber security, the automation is set up by the same team that understands how your systems connect.
Access follows your permissions. We set up AI with role-based, permission-aware access, so a staff member can only see or act on information they could already reach. Your receptionist's AI assistant shouldn't be able to read payroll, and it won't.
How we work
How an AI automation project works with Proweb
Free AI opportunity audit (30 minutes)
We talk through how your team works today and where time is lost. You leave with a short list of tasks worth automating, in plain language.
Pick one process to start with
We recommend starting small: one process that's clearly measurable, such as how enquiries are handled or how client documents come in.
Build and connect
We set up the automation, connect it to your systems and test it with your real (de-identified where needed) data.
Train your team and go live
Your staff learn what the automation does, what it doesn't do, and how to step in when they need to.
Support and improve
We monitor it, fix issues and add the next process when you're ready.
Proof in progress
AI automation we've built
AI assistant platform for an insurance broker
An AI assistant platform that helps the broker's team handle day-to-day emails and messages.
AI assistant prototype for an accounting practice
A prototype assistant built around an accounting practice's work.
Clients
Businesses that trust Proweb
These clients appear on our site for our broader IT and web work, not necessarily AI automation.
Industries
Industries we work with
Businesses that trust Proweb with their websites and systems include Ideal Insurance Brokers, Success Accounting, AZ & Partners, CNP Security, Care Pharmaceuticals, Western Grammar, Rissalah College and the NSW Department of Justice. (These clients appear on our site for our broader IT and web work, not necessarily AI automation.)
Professional services and accounting
Client document requests, onboarding, inbox triage.
Insurance brokers
Email and message handling, renewal follow-ups.
Education
Enquiry handling and staff knowledge search for schools and colleges.
Healthcare and care
Admin and document workflows, with care around sensitive data.
Security services
Rostering, reporting and client communication.
Government and growing SMEs
Practical automation for public-sector teams and growing businesses.
Why Proweb
Why choose Proweb as your AI automation company
We already run IT
Websites, CRM, cloud, IT support and cyber security are under one roof, so AI isn't bolted on by someone who doesn't know your systems.
We start small
One process first, so you can see whether it works before you spend more.
We keep it plain
No jargon and no promises we can't measure.
FAQ
Frequently asked questions
Find out what you could automate
Book a free AI audit. We'll look at how your team works and show you where AI automation would save the most time, with no obligation.
Or call (02) 9897 2245 · support@prowebtechnologies.com.au